Order lead-times and delivery

Order Processing:

    • All orders are processed within 24 business hours of confirmation (excluding weekends and holidays).

Lead Times:

    • In-stock items: Ship within 48 hours of order confirmation.
    • Manufactured items & bulk orders: Ship within 4-6 weeks of order confirmation.
    • These timeframes might vary depending on seasonal demand.

Shipping Methods:

    • Standard shipping: All products are shipped via Courier Guy with estimated delivery times as follows:
        • Cities: 24-36 hours
        • Outlying areas: 3-4 days
    • Expedited shipping: Not currently offered.
    • International shipping: Currently not offered, but we are exploring options.

Shipping Costs:

    • Standard shipping: Costs calculated at checkout based on your location and order weight.
    • Expedited shipping: Not currently available.
    • International shipping: Will be quoted upon inquiry.

Tracking Information:

    • You will receive a shipping confirmation email with a tracking number once your order ships.
    • You can track your order status on the Courier Guy website.

Additional Information:

    • We require a valid street address for delivery. P.O. boxes are not accepted.
    • We cannot guarantee specific delivery dates, only estimated timeframes.
    • We are not responsible for delays caused by carrier errors or unforeseen circumstances.
    • We offer order-level pick-up at our workshop in Ballito with prior arrangement.

Returns & Exchanges:

    • Please refer to our separate Returns & Exchanges Policy for information on returning or exchanging your order.

Contact Us:

  • If you have any questions about shipping, please contact us at info@wacher.co